Zhorvel

Refund and Cancellation Policy

Version 2026-10-23

You can cancel at any time and you never lose unspent credits. This policy explains how cancelling works and which payments we refund.

  1. Unspent credits. Unspent credits from a top-up are refundable on request within 14 days of the top-up, and on request when you close your account. Plan days already taken are not refunded. Credits do not expire.
  2. How to ask. Write to requests@lomray.com from the email you want us to answer and name your Telegram account. We send an approved refund back the way you paid. Refunds through Stripe reach your payment method in the card network's time.
  3. Cancelling your plan. Turn off your plan at any time on the Plan screen of your account, in no more steps than it took to turn it on. No further day is taken after the day you turn it off, and your credits stay yours. You can also delete your account in its settings.
  4. Automatic top-ups. An automatic top-up runs only if you turn it on, and you can turn it off at any time. If one charged you when you did not want it, ask us within 14 days and we refund its unspent credits.
  5. Trials. A trial is free and never turns into a charge by itself. When it ends, your assistant keeps working only if you add credits and turn on your plan.
  6. When we fail. If the service does not work for you for a whole day because of a fault on our side, tell us and we add that day back to your credits.
  7. Crypto payments. A top-up paid in a crypto asset is refunded in the same asset, at the US dollar value that was credited, converted on the day of the refund, less the network fee.
  8. Payments we must refuse. Payments we must refuse under sanctions law are not credited and are not refunded automatically; we contact you.
  9. Disputes with your bank. Please write to us before you dispute a payment with your bank. We answer quickly, and a dispute can pause your account while it is open.
  10. If we close the service. We tell you at least 30 days before and refund all your unused credits.
  11. Contact. requests@lomray.com.

The English text governs.

All documents: Terms of Service · Privacy Policy · Acceptable Use Policy · Refund and Cancellation Policy · AI and Autonomy Disclosure · Call Recording and Telephony Notice · Family and Shared Assistant Consent · Biometric and Voice Notice